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12-11-2021
02:30 PM
- last edited on
12-12-2021
06:49 AM
by
MayS
Hi All,
Weirdly, I cannot access the HP Drivers download section when trying to lookup my new laptop by serial number. I get only a loading screen (the one attached) and then ... nothing. I can access drivers resource only by product name line, but would like to do it by serial number, as I've always been doing it, because of hardware differences in between the production life of the product.
SN : [Personal Information Removed]
PN : 3V5K4EA#ABB
Country of purchase : Bulgaria
I would appreciate any help with this matter.
Take care
Iliya
12-11-2021 03:18 PM
You have to use drivers from HP 255 g8 series page
https://support.hp.com/au-en/drivers/selfservice/hp-255-g8-notebook-pc/38151405
Not for each machine.
Regards.
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