HP 3D DriveGuard Software (sp62981) install error in Windows 8.1 hHP probook 4540s Notebook Pc

[LOVE_DREAM]

I've got this message, when install 3d drive guard.

Hp 3D Drive Guard download from: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5229456&swLangOid=8&swEnvOid=4158

device model: HP ProBook 4540s Notebook PC

Os: Windows 8.1 X64

How can i resolve this problem?

[Paul_Tikkanen]

Hi:

See if this works...

Go to the device manager and click on the unknown 3D driveguard device needing the driver (I think it has a hardware ID of ACPI\HPQ6000.

Click on the driver tab.

Click on Update Driver.

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp62981.

Make sure the Include Subfolders box is checked, and see if the driver installs that way.

Then restart the PC.

[LOVE_DREAM]

Its not working. :smileysad::smileysad:

It works untill update windows 8.1.

[Paul_Tikkanen]

Your screen shot shows that it is fine.

If it quits working when you update to W8.1, then unfortunately, I don't have any other suggestions to offer.