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‎04-11-2018 08:55 AM - edited ‎04-11-2018 08:58 AM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

I've been reading all the posts on this issue with HP 3D Drive Guard.  The error showed up on my new PC when I finished with all the windows 10 updates through April.  I chatted online with an HP Tech and was told to uninstall the Drive Guard and that was it.  He said the newer PCs were configured to not need it anymore.  I uninstalled and removed the accelerometer from the startup and have had no issues.  BUT I'm wondering if I need to reinstall the version from all the posts.   IF it is configured to not need it, why was it installed?   Suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2018 10:34 AM

HP Recommended

@objm

 

Your specs say you have a regular 7200rpm hard drive.

 

The HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped.

 

This is your updated version.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-cc000-laptop-pc/15551391/m...

 

Fixes an issue where HP 3D DriveGuard stops functioning properly after the operating system is updated, which subsequently causes an error message to be displayed.

 

REO

View solution in original post

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5 REPLIES 5

‎04-11-2018 08:59 AM

HP Recommended

@objm

 

To better assist you, we would need the exact model number or product number of your laptop/desktop???

 

Also do you have an SSD installed???

 

REO

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‎04-11-2018 09:57 AM - edited ‎04-11-2018 10:03 AM

HP Recommended

15-cc067c1   product # 1ku09uahaba  does that help?  not sure about ssd, how do I tell?

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‎04-11-2018 10:34 AM

HP Recommended

@objm

 

Your specs say you have a regular 7200rpm hard drive.

 

The HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped.

 

This is your updated version.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-cc000-laptop-pc/15551391/m...

 

Fixes an issue where HP 3D DriveGuard stops functioning properly after the operating system is updated, which subsequently causes an error message to be displayed.

 

REO

Was this reply helpful? Yes No

‎04-11-2018 11:03 AM

HP Recommended

glad I double checked on this, the support guy last night said all I needed to do was uninstall.  Thanks for your help.  I've installed the new version and it's working fine.

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‎04-11-2018 11:12 AM

HP Recommended

@objm

 

Glad to see my post was the SOLUTION to your problem.

 

REO

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