HP Accelerometer doesn't work on this version of Windows. An update app may be available.

[william31]

This is the actual error Message I received. """HP Accelerometer doesn't work on this version of Windows. An update app may be available""".

Adittional information that may be helpful.

Windows 10 Home, Version 1709, OS Build 16299.64 .

HP Pavilion Notebook DESKTOP-MR8CIC1 .

I have go through this before when update to build 1709 and you did resolve the issue for me. This time, I receive and update Tuesday night (11/14/2017) from Windows and now this error message comes up at start up. I check HP support installed software to updates but non is showing. I also did a search using various search terms to resolve the issue. Thank you in advance for reading this.

[Sicario]

I also have the same exact issue. And actually, it's also broke windows system icons in taskbar for me before this issue appear, Input Indicator always back on taskbar even after I turn it off. After HP 3D Drive Guard uninstalled, windows taskbar works normal again.

To the HP Software team, Please update HP 3D Drive Guard software for the latest Windows 10 Fall Creator's Update.

[banhien]

@william31

Windows 10 update !!! It's great isn't it. Please try one more otherwise uninstall 3D driverguard wait for MS or HP to have new fix.

    http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe

Regards.

[william31]

Good Morning. I do see the link you posted. Before installing, would you know the steps to first uninstall the affected file? I was thinking you have to first uninstall it then install the new sp82228.exe. I don't remember the 3D DRIVERGUARD file name. Just to be sure.

FYI, after reviewing my last post, Windows updated from bold build 1708, to 1709 on my HP.

Thank You in advance for your reply. I have downloaded file sp82228.exe.

[william31]

Good Morning. Update Message. I wanted to let you know I did fined the file, uninstall it, then restarted Windows. Then I install the file from the link you provided. It did not fix the problem. The message comes up at startup. At least I know what the affected file is and how to find it. Thank you for you time in reading this.

[A4Apollo]

Hi! @william31, Welcome to HP forums! 

I understand you are getting accelerometer error on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned you are getting error HP Accelerometer doesn't work on this version of Windows. An update app may be available on your PC.

This issue can be caused due to third-party application conflict on your PC.

There will be no harm to your PC. However, you will keep getting the error on your PC unless you try the steps recommended below.

Download the latest supported Visual C++ from this link and install it on your PC and check if you get the error.

Also, try updating the drivers from support assist and check if it helps.

Refer this article to know how to use HP support assistant.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works! 

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[william31]

Hello Again.

I hope someone is reading this. I am aware of the Holidays and how it can be busy.

Since my orginal posting on 11/14/2017, I have been checking "HP SUPPORT ASSISTANCE" for any update for the "HP ACCELEROMETER". I have yet to a a new update driver as of 11/22/2017.

This is the actual error Message I received. """HP Accelerometer doesn't work on this version of Windows. An update app may be available""".

Adittional information that may be helpful.

Windows 10 Home, Version 1709, OS Build 16299.64 .

HP Pavilion Notebook DESKTOP-MR8CIC1 .

This all started when Windows upgraded from Build 1708, to Build 1709. Early in 2017 I had the same problem and was able to update the driver when my Windows was updated to 1708 early in 2017. Now the problem is back and I been waiting to resolve this.

FYI, Not related to "HP Accelerometer", Windows has update three tmes in two days on "Windows Defender" in relation to the Firewall. Windows is doing more harm than good for themselfs and there OEM manufacturs.

Please let me know if a new driver comes out for "HP Accelerometer".

[banhien · Accepted solution]

@william31

Please use the following instructions

   https://support.hp.com/bg-en/document/c05841987

Regards.

[william31]

Hello

I was able to resolve the issue on the HP Accelerometer from the link: 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Status-on-Driver-Update-quot-HP...

Also see the link:

https://support.hp.com/gb-en/document/c05841987

Now I have to deal with a Windows Update (Windows Defender), not installing. I hope this helps.