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‎11-17-2017 11:15 PM - edited ‎11-17-2017 11:17 PM

HP Recommended
Product: HP Pavilion Gaming Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hello, on 15th of November i updated my laptop to MS Windows 10 version 1709 and since then I keep getting this "Compatibility Assistant" saying that "HP Accelerometer doesn't work on this version of Windows" 

 

I've seen other threads that mentioned the same problem and are resolved by downloading a specific program.

 

My laptop is a HP Pavilion Gaming Notebook - T0Z19PA#UUF

 

Could anyone please tell me what to do or what to install? 

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2017 11:42 AM

HP Recommended

If Softpaq 82228 didn't work for you like it did not for most, try the more recent update to 3D DriveGuard, Softpaq 82755:

 

Presuming the install of Softpaq 82755 goes well, reboot one or two times to make sure it is settled-in with no apparent conflict. Then, mark this as a solution.

View solution in original post

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3 REPLIES 3

‎11-17-2017 11:21 PM

HP Recommended

Many owners are reporting this issue. At the moment, there seems to be no real solution. What works for some seems to totally fail for others. HP is aware of the isuue and looking into it.

In the meantime, you can try the latest driver released in Oct:

http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-27-2017 11:42 AM

HP Recommended

If Softpaq 82228 didn't work for you like it did not for most, try the more recent update to 3D DriveGuard, Softpaq 82755:

 

Presuming the install of Softpaq 82755 goes well, reboot one or two times to make sure it is settled-in with no apparent conflict. Then, mark this as a solution.

Was this reply helpful? Yes No

‎11-28-2017 05:55 AM

HP Recommended

Thank you!!! It worked! :))

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