HP Analytics Services (Services & Drivers) Impossible to remove them! (Screenshots)

[Zacchino]

Now we're talking!

Alright, removing this "HP App Driver" under System Devices did indeed also remove the 2 others HP Software Components!

That said, the WUShowHide.diagcab didn't list any of these Drivers for me to hide them, it only showed "HP Firmware" (see screenshot).
(As instructed, I launched it right after removing HP App Driver)...
Isn't there a manual way to hide these drivers (maybe via the Registry)?

PS: it didn't also seem remove the 4-5 HP services in services.msc, I've disabled them but I again, they might re-enable themselves.

Thanks so much, and again your reply is theatrically-speaking the best answer 🙂

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I don't know of a way to disable the device if the Hide Windows Update utility didn't work.

I was a bit surprised that I could not simply right click on the device in the device manager and select disable.

I googled "disable hardware devices in the Windows registry' and there are some articles on that, but they are all over my comfort zone, and none seemed specific enough to get me to look into it any further.

[ub6424]

[ I discreetly withdraw from the discussion.... ]

[Paul_Tikkanen]

Hi, @ub6424 

The solution you referenced in your first reply does not work at all.

I clean installed W11 using the Microsoft tool and got all of that stuff back automatically without installing any HP drivers.

What you are right about is that HP has installed a specific hardware device that I referenced (HPIC0003) and a driver is automatically installed from Microsoft (even if you don't install the driver from HP), that monitors performance and diagnostics info. 

I have not found a way to permanently disable it.

If a person wants to try and prevent that HP stuff from working, that's his business.

All I was trying to do was to assist and experiment.

The viable solution is to continuously disable the services, if necessary, from running in the Windows Services control panel menu.

The HP Analytics service has been known to cause performance issues.

You will find many posts regarding this issue such as this one.

Permanently remove HP Analytics service - HP Support Community - 8437125

[Zacchino]

I'm pretty aware these diagnostics & analytics spypwa... I mean "services" are meant to be hardcoded in HP machines.

Paul, you did your best and even more, I can't thank you enough for that. I'm gonna keep looking for a workaround,

- I'm thinking of an elevated Scheduled Task triggered at startup, that shuts down these services.

- Along with Firewall rules to block them from connecting to the mothership.

And hopefully that will put an end to it...

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

For my own personal situation, I am only concerned about apps sapping my PC's performance, so I will continue to monitor and disable the HP Analytics service as needed.

While I have not made a study of it, the Analytics service only seems to re-enable itself after Microsoft pushes another upgrade to the driver.

I have periodically checked it in the past and found it to be disabled unless that has happened.

That service can be a performance problem as I mentioned.

[Zacchino · Accepted solution]

Hello again Paul and everyone,

I finally found a reliable workaround that definitely fixes this issue:
1. Install "Shutter" last beta version: http://www.den4b.com/products/shutter
2. In its Preferences, make sure it starts with "All Users" and that it starts monitoring on startup as well
3. I've created a Profile that includes all these HP Services to be monitored every 30s and killed if they show up.

Just copy / paste the following code in a text .txt file, save it, and rename the extension to .spr
Then load this profile in Shutter, and minimize it to a Tray icon (in the Prefs you can also hide this Tray icon if needed)
Hope this helps! 

[General]
Logic=2

[Event1]
ID=Process
Config=PROCESSNAME=TouchpointAnalyticsClientService.exe;INTERVAL=300;STARTS=True;

[Event2]
ID=Process
Config=PROCESSNAME=AppHelperCap.exe;INTERVAL=300;STARTS=True;

[Event3]
ID=Process
Config=PROCESSNAME=DiagsCap.exe;INTERVAL=300;STARTS=True;

[Event4]
ID=Process
Config=PROCESSNAME=NetworkCap.exe;INTERVAL=300;STARTS=True;

[Event5]
ID=Process
Config=PROCESSNAME=SysInfoCap.exe;INTERVAL=300;STARTS=True;

[Action1]
ID=KillProcess
Config=PROCESSNAME=TouchpointAnalyticsClientService.exe;

[Action2]
ID=KillProcess
Config=PROCESSNAME=AppHelperCap.exe;

[Action3]
ID=KillProcess
Config=PROCESSNAME=DiagsCap.exe;

[Action4]
ID=KillProcess
Config=PROCESSNAME=NetworkCap.exe;

[Action5]
ID=KillProcess
Config=PROCESSNAME=SysInfoCap.exe;

[Action6]
ID=Utilities
Config=ACTION=2;PAUSESECONDS=300;