• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Z2 G8 Tower Workstation Desktop PC (287S5AV)
Microsoft Windows 11

As mentioned in https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Assistant-UPDATE-hangs-at-cr... I have had the same problem, but solved it using the HP PC Hardware Diagnostics Windows 1.8.2.0 from the Microsoft Store.

Select here Update BIOS, this functions all right.

After that return to HP Support Assistant, where the message is still present, here you can can delete the message and the HP Support Assistant will find now that the BIOS driver is up to date.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.