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‎07-10-2022 05:54 AM - edited ‎07-10-2022 05:55 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y0AV)
Operating System: Microsoft Windows 10 (64-bit)

My HP Support Assistant is indicating that I have two updates...

SHomCap8_1-1657453864822.png

 

When going to update these, I get this screen and that is where it stops.  It never gets past this point.

SHomCap8_0-1657453835750.png

 

How am  I to get any updates if it can never create a restore point?  Is there a way around this?

 

Any feedback would be appreciated.

 

Thank you.

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2022 07:03 AM - edited ‎07-10-2022 07:07 AM

HP Recommended

Hi:

 

The only suggestion I can offer is to make sure that System Restore is turned on.

 

Turn On and Enable System Restore in Windows 11/10 (thewindowsclub.com)

 

If it already is, then a workaround would be that you can install the latest versions of the drivers the support assistant is referencing.

 

RTL8xxx Wi-Fi driver

 

https://ftp.hp.com/pub/softpaq/sp139501-140000/sp139657.exe 

 

HP connection optimizer:

 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136647.exe 

 

View solution in original post

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3 REPLIES 3

‎07-10-2022 07:03 AM - edited ‎07-10-2022 07:07 AM

HP Recommended

Hi:

 

The only suggestion I can offer is to make sure that System Restore is turned on.

 

Turn On and Enable System Restore in Windows 11/10 (thewindowsclub.com)

 

If it already is, then a workaround would be that you can install the latest versions of the drivers the support assistant is referencing.

 

RTL8xxx Wi-Fi driver

 

https://ftp.hp.com/pub/softpaq/sp139501-140000/sp139657.exe 

 

HP connection optimizer:

 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136647.exe 

 

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‎07-12-2022 12:00 PM

HP Recommended

That worked...thanks!!

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‎07-12-2022 12:05 PM

HP Recommended

You're very welcome.

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