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‎01-08-2024 06:11 PM - last edited on ‎01-08-2024 06:13 PM by Moderator

HP Recommended
Product: HP Pavilion Laptop PC 15z-eh000 CTO
Operating System: Microsoft Windows 11

My care pack for my HP Pavilion laptop ended last month. Since there were no repairs during this time, I submitted a care pack rebate claim at focus.crc@hp.com, along with a copy of the receipt. This was about 10 days ago, and I have not yet received any acknowledgement  email that the care pack  rebate claim has been received.

 

A reminder email to focus.crc@hp.com did not get a response either.

 

I have been given various numbers by HP support for follow up, but none of them work.

 

[personal info removed] (Care Pack Rebate Center) - Phone gets disconnected after two rings

 

[personal info removed] - " I get a No route to Host" error

 

Does anyone have any idea on how to check the status of a care pack rebate submission ?


Thanks.

 

 

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