HP Care Pack

[doTERRA1]

Hi Support Team I have received the 2 below emails.

Dear Customer,

On 2026-07-14 12:03:47, a product purchase date was provided during activation of product number "AD4L6ET" and product serial number 5CG5501N89, against HP Care Pack serial numbers

Z9RW76R7NMLF2ZMX68RP

At that time you were asked to upload a proof of purchase document within 30 days, but unfortunately our records show that no proof of purchase document has been received, and so we have now had to update the HP Care Pack start and end dates using the original HP product warranty start date.

If you are satisfied for the original HP warranty dates to be used, then please arrange for the appropriate certificate to be re-printed or re-emailed

Should you require assistance in re-applying a product purchase date, please contact HP.

Thank you,
HP Care Pack Services Team

Dear Customer,

On 2026-07-14 12:03:47, a product purchase date was provided during activation of product number "AD4L6ET" and product serial number 5CG5260198, against HP Care Pack serial numbers

ZYDV57MYMCH796X27WQT

At that time you were asked to upload a proof of purchase document within 30 days, but unfortunately our records show that no proof of purchase document has been received, and so we have now had to update the HP Care Pack start and end dates using the original HP product warranty start date.

If you are satisfied for the original HP warranty dates to be used, then please arrange for the appropriate certificate to be re-printed or re-emailed

Should you require assistance in re-applying a product purchase date, please contact HP.

Thank you,
HP Care Pack Services Team