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06-18-2021 01:17 PM - last edited on 06-18-2021 01:42 PM by MarcusC
This past May 12 I purchased an HP Carepack to obtain a warranty for my Pavilion notebook, however it's been a little over a month and I still don't have it registered. I haven't even received an email requesting info for registration. This issue in particular isn't new to me, I've had trouble getting carepacks registered in the past and I'd like to get some help to receive this carepack too. When I go to the HP Support assistant it still shows me that my warranty has expired and there is no new warranty registered. I have the email stating that I have purchased the carepack and that the order was received, though I have yet obtain the carepack for my pavilion. The order number of the carepack is
06-18-2021 06:44 PM
Sorry, but this is just a self-help forum staffed by part-time non-HP volunteers and we are not allow to get involved in these kinds of issues.
What I would suggest is to call the phone number on this page: https://www.hp.com/us-en/shop/cat/care-packs-88343--1
We're not allowed to post actual numbers, so you will have to open and read that page.
I am a volunteer and I do not work for, nor represent, HP