HP Client Security Manager

[Shorif]

Please help me. How to remove hp client security manager. I am uninstalling this software but However work this software. (Select user for login: DESKTOP-41VQITO\Shipon, or DESKTOP-SBFJ248/SA.Shipon) 

[IT_WinSec · Accepted solution]

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@Shorif wrote:

Please help me. How to remove hp client security manager. I am uninstalling this software but However work this software. (Select user for login: DESKTOP-41VQITO\Shipon, or DESKTOP-SBFJ248/SA.Shipon) 

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Hello @Shorif

Welcome to the HP Support forum. Thank you for posting.

Have you attempted to uninstall the product already ?

The users you select for login - do you get this on preboot screen before Windows is loaded right after you click the button to start your PC ? If YES, this is called preboot authentication screen (PBA screen) and it can be disabled from inside HP Client Security Manager 

In order to uninstall HP Client Security Manager you need to login to Windows.

There are certain things you SHOULD do before uninstalling HP Client Security.

HP Client Security often comes in combination with HP Drive Encryption software.

If your disk is currently encrypted by this software, you should first open HP Client Security -> click on Drive Security and follow the on-screen instructions to DECRYPT the HDD. Note that this is generally slow process and may take several hours or more depending your the amount of your HDD and your PC specifications.

You may also check if you have preboot authentication enabled. Open the HP Client Security home page -> click on the wheel Settings button -> Security Features and check there is no tick next to Power-On Authentication

With regards to HP Client Security and HP Drive Encryption, here are some screenshots with regards to these suggestions >>

https://onedrive.live.com/?authkey=%21AEyZq_GEDdnNQnE&id=73EA0FA259008E8%21107&cid=073EA0FA259008E8

Finally, please restart your computer (restart, not shutdown + start again)

Eventually, attempt to uninstall HP Client Security using the standard method from Control Panel >> Programs and features

Please, let me know how it goes.

[Shorif]

Thanks for your help.  Problems Solved

[IT_WinSec]

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@Shorif wrote:

Thanks for your help.  Problems Solved

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You are most welcome.Don't hesitate to post in the forum again.

If you want you can mark the post that solves your issue so that people using the search function will easily come accross it next time.

Cheers !

[Shorif]

The problem is solved. But without previous password i can't enter into BIOS  So, Please help me How i can remove the Client Security Manager password from BIOS. please see this link  https://www.youtube.com/watch?v=O5njU3rQk4k

[IT_WinSec]

@Shorif

Most business class notebooks (including yours) have better stronger security even with regards BIOS. Such password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

Contact them and ask for a customised SMC.bin file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class commercial computers. Note that it may take several days for you to receive the file after the initial contact with Level 1 agent.

Let me know if you face any difficulties.

[rocky21]

how to download this softwere?

[CONFUSED_101]

What is HP Client Security Manager? Why am I deleting it?

[CONFUSED_101]

Since no one has used this site since 2017, I can only guess that's the reason everyone is deleting HP Client Security Manager. End of comments.