HP Client Security Sure Recover

[Si-BFD]

Hello I contact you because we are interested to use the "HP Client Security Suite" in my entreprise,
But I have  a problem which I don't find a solution.
By the way I am not sure to understand the aim of all options features and "addons" so any short explanation should be welcome.
In the "Sure Recover" 's menu I would like to "backup" an "image" of my computer to the HP server, telle me if I am wrong but I understood that its the aim of this feature, right ?
When I read the documentation it seems I meet all the requirements.
And I don't find anything about the "ERROR" (BiosInvalidCommand).

Thanks by advance,

Best regards,

Si-BFD.

[Patty-B]

Hello @Si-BFD,

Thank you for visiting the HP Forum and for your interest in the HP Client Security Suite.  I regret your challenges.  Thanks for your helpful screen shot.  You mentioned reviewing the documentation.  Would it have been the document  in this link on HP Sure Recover?

http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA7-2173EEAP.pdf

Following the FAQ's, appears a small section on Technical Specifications:

Technical Specifications:

Platform availability:

• HP Sure Recover is available on HP Elite PCs with 8th generation Intel® or AMD processors. OS compatibility:

• HP Sure Recover supports Windows 10. Hosting compatibility:

• HP Sure Recover supports HTTP and FTP image repositories in both the private cloud or the internet, including proxy support for corporate environments.

You didn't reference your computer model.  You will noticed that HP Sure Recover is compatible with "HP Elite PCs with 8th generation Intel® or AMD processors".   

If your issue remains unresolved, you can email me with your product and contact information so that I can escalate it to the HP team supporting your location.

[PhinnyJT · Accepted solution]

Hello Si,

Please install the below latest Client Security:

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84356.exe

And also install the latest HP Sure Recover:

https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84967.exe

[Patty-B]

P.S.

I forgot to include this link since you indicated that you were not able to find anything about the BIOSInvalidCommand:

http://www.techyv.com/questions/events-4-5-13-bios-invalid-command-type-errors/

However, the subsequent input you've received should be very helpful in resolving your issue.

[Si-BFD]

Thanks it resolved the issue !
I am impressed about the numbers and the quality of the answers !
When other forum's support don't answer here I got hp staff !
Thanks all.

Will think to migrate my next private computer into hp.

[TryToDoMybest]

Hello

in case you want to implement the solution in your enterprise, if you understand a little the Italian, take a look to this video:

https://www.youtube.com/watch?v=ULxk6_AU_7o

Bye