cancel
Showing results for 
Search instead for 
Did you mean: 
DavidCaraveo
Level 1
6 2 0 0
Message 1 of 5
420
Flag Post

HP Client Security - Windows 10 is stuck on Welcome screen

HP Recommended
HP EliteBook x360 1040 G5
Microsoft Windows 10 (64-bit)

Hi,

 

STUCK.jpg

I cannot log in in any way, the screen is blurred and no user charges me, I have already restarted the computer several times, removed the battery and I cannot advance.

I uninstalled the HP Client Security application and then I was able to enter without problem, I am already working normally. I need the HP Client Security application to be able to enter with my fingerprint, my company deactivated Windows Hello for security reasons. This failure of HP Client Security has also happened to me in other HP models, what can I do?

 

Can someone help me? please

 

4 REPLIES 4
TryToDoMybest
Level 8
829 820 81 166
Message 2 of 5
Flag Post
HP Recommended

Hello

 

if you IT department disable Windows Hello, it could be that in some way this could influence even HP Client Security Manager

 

How did you uninstalled the application if you are not able to enter in Windows ?

 

bye

0 Kudos
DavidCaraveo
Author
Level 1
6 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Thanks for your reply,

I had to restart like 10 times, disable the wifi, activate airplane mode, and then, I was able to login. Next I uninstall HP Client Security.

Do you know if there is another HP app (or another manufacturer) that allows you to log in with the fingerprint?

 

0 Kudos
TryToDoMybest
Level 8
829 820 81 166
Message 4 of 5
Flag Post
HP Recommended

Hello

 

windows 10 support Windows Hello using FInger Print sensor but if I well remember it should work with with touch sensor only , not with swipe sensor.

 

bye

0 Kudos
DavidCaraveo
Author
Level 1
6 2 0 0
Message 5 of 5
Flag Post
HP Recommended

thanks

the laptop im using has a fingerprint sensor,

do you know another app to login with the fingerprint ? just like hp client or windows hello?

 

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation