10-20-2019 07:48 AM
Please, help me. When starting new computer under admin account, it offers HP Client Security Manager (HP Client Security 22.214.171.12470 installed). Passed. When making new user account (no admin privilegies), it´s offering Manager again. Under admin account, there´s no possibility to make new user settings, so it seems to be logical. But also under user account manager shows steps to do, included such, that under opinion must be the same for each user of the computer (e.g. HP Sure run, HP Sure Recover). I´m afraid to follow these steps, I ´m afraid of any error. On the other hand, I need to make some settings for the user (no admin), which must be set in Manager. In the past in the old version of Maanger, there was the possibility to make settings for each user under admin account. I´cannot found new manual for Manager, only old one on HP page. Can aynone help me, or has certain experience with this issue? I´m in time press. Thanks very much!
10-20-2019 12:32 PM
I can only direct you where you might find your installed Client Security user manual (use the admin privileged account to access).
Open File Explorer
Navigate to C:\Program Files (x86)\HP\HP ProtectTools Security Manager\Bin\Help\en
Double-tap on the .chm help file to open
I suppose - without any experience to indicate whether it would work - you could try editing the new user account to make it an "Admin" account > log in to the account, make the necessary setup changes, log out > switch the account back to "regular user". Would that work? Not known - might work or might just cause more trouble. Idea: Create yet another account and use that account to test.
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