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‎06-28-2025 02:26 PM

HP Recommended
Product: HP Pavilion 15-cs1065cl
Operating System: Microsoft Windows 10 (64-bit)

I had to replace the hard drive, and when I enter the Product ID in the HP Cloud Recovery Tool it says "Product ID does not match or is invalid.  Please contact HP Support."    When I find my laptop on HP.com, it says to download the APP.  I did this again, but no change.   

 

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1 REPLY 1

‎06-28-2025 03:33 PM

HP Recommended

HP has withdrawn support for the HP Cloud Recovery tool for your notebook since it is more than 5 years old.

 

You can clean install W10 or W11 by making bootable installation media with either media creation tool from the link below:

 

Download Windows 10

 

Download Windows 11

 

After Windows has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion 15-cs1065cl Software and Driver Downloads | HP® Support

 

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