HP Command Center does not detect any temperature

[ringofowl]

Similar to this support post, HP Command Center on my Spectre x360 isn't detecting the system temperature, which means that the fan does not turn on and the device becomes very hot to the touch and throttles the CPU performance.

I have tried:

• Rebooting the system. Does not change the problem
• Full system reset, removing all files and reinstalling Windows. Problem came back after setting up system with newest drivers.
• Reinstalling the most recent BIOS update (F.32 Rev.A) seems to correct it for a day or two, then the problem returns.

How can I resolve this problem?

[Gaya1239]

Hi @ringofowl, 

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already taken several troubleshooting steps to address the issue with your HP Spectre x360's temperature monitoring and fan control. Since the problem persists even after a full system reset and BIOS update, it might indicate a hardware or firmware issue.

Here are a few additional steps you can take to try to resolve the problem:

Check for HP Command Center Updates: Ensure that you have the latest version of HP Command Center installed on your system. Sometimes, updates to the software can address compatibility issues and bugs.

Monitor System Temperatures Using Third-Party Software: While HP Command Center may not be detecting temperatures properly, you can try using third-party software tools to monitor your system's temperature. Programs like HWMonitor, Core Temp, or SpeedFan can provide insights into your laptop's temperature readings and help you determine if overheating is indeed occurring.

Check Hardware Connections: Ensure that all hardware components inside your laptop are properly connected and seated. Loose connections or hardware issues could potentially cause temperature sensors to malfunction.

Consider Environmental Factors: Ensure that your laptop is placed on a flat, hard surface and that its vents are not obstructed. Overheating can occur more easily if the laptop is placed on soft surfaces or if the air vents are blocked.

Evaluate Thermal Paste: If you're comfortable doing so (or if the laptop is out of warranty), you might consider checking the thermal paste between the CPU and heatsink. Worn-out or improperly applied thermal paste can lead to poor heat dissipation and increased temperatures.

Refer to this document: HP Spectre x360 14-ea1000 (446B8AV)

 

I hope this helps. 

Take care and have a good day.

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