• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-25-2021 01:36 AM

HP Recommended
Product: G61
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

When the Notebook HP G61- 454EE is booting up, its written on the left corner saying NO SERIAL NUMBER FOUND, 

i tried to install new OS but also cannot do that.

I tried to Change the BIOS Settings but settings not found on the BIOS tab.

 

Please assist me if my problem is clear from my explanation.

 

thank you

 

 

Category:
1 person had the same question
2 REPLIES 2

‎09-25-2021 09:18 AM

HP Recommended

@Renick 

Sorry, but we are unable to do anything about this and HP no longer makes the DMI tool available.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎09-25-2021 03:02 PM

HP Recommended

Hi Renick,

 

I hope that you have been fine.

 

For your problem you should talk with HP customer service. They will assist you better. 

 

Therefore, this topic is being locked. Please Contact HP support in your region. 

 

 

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.