• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
dw0035-ni
Microsoft Windows 11

After upgrading my device to Windows 11 many of my drivers aren't functioning (fingerprint, audio, serial I/O, chipset, MEI etc.)

When I visit my product support page the only drivers are for Windows 10 and when I try to install them they give me an error saying "Unsupported OS"

 

I'm mainly concerned for my chipset and fingerprint reader's functionality. Please advise on where I can get the compatible Windows 11 files.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

I got the drivers from the HP 850 G5 business class notebook which has W11 drivers and has the same processor and chipset family as yours.

 

Are you just wanting to update the Serial I/O drivers or do they actually need to be installed?

 

If the former, I would just forget about it until HP releases W11 drivers for your notebook.

 

If you look at the 850 G5 support page, that was the W11 I/O driver they had and I could tell it was old and was really for W10.

 

See if this W11 Elan fingerprint driver works for your model...

 

3.2.12011.10031

 

https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131799.exe 

View solution in original post

6 REPLIES 6
HP Recommended

Hi:

 

Did you check to see if there were any optional driver updates pending to be installed?

 

Windows 11 does driver updates a little differently than W10 did.

 

You have to go to Settings>Windows Update>Advanced Options>under the Additional options section there is an Optional Updates line which may have pending drivers waiting to be installed.

 

Here are the links to the W11 Intel chipset driver and MEI driver for the 8th gen core processors...

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135779.exe 

 

Serial I/O:

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96954.exe 

HP Recommended

Yes, I checked if there are any optional updates and there were none. Thank you for the links you've sent I'll install them on my laptop today. Do you mind me asking where you found them? And also if I can find a fingerprint driver for Windows 11 as well?

HP Recommended

ryanroets_0-1640929071069.png

So this is what the Serial I/O Driver says🙈.


But thank you for the chipset and management engine driver, they installed successfully.

 

HP Recommended

You're very welcome.

 

I got the drivers from the HP 850 G5 business class notebook which has W11 drivers and has the same processor and chipset family as yours.

 

Are you just wanting to update the Serial I/O drivers or do they actually need to be installed?

 

If the former, I would just forget about it until HP releases W11 drivers for your notebook.

 

If you look at the 850 G5 support page, that was the W11 I/O driver they had and I could tell it was old and was really for W10.

 

See if this W11 Elan fingerprint driver works for your model...

 

3.2.12011.10031

 

https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131799.exe 

HP Recommended

Thank you very much, all your drivers worked excellently and my computer is now the charm it once was

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.