HP DW-0035ni missing drivers after update to Windows 11

[ryanroets]

After upgrading my device to Windows 11 many of my drivers aren't functioning (fingerprint, audio, serial I/O, chipset, MEI etc.)

When I visit my product support page the only drivers are for Windows 10 and when I try to install them they give me an error saying "Unsupported OS"

I'm mainly concerned for my chipset and fingerprint reader's functionality. Please advise on where I can get the compatible Windows 11 files.

[Paul_Tikkanen]

Hi:

Did you check to see if there were any optional driver updates pending to be installed?

Windows 11 does driver updates a little differently than W10 did.

You have to go to Settings>Windows Update>Advanced Options>under the Additional options section there is an Optional Updates line which may have pending drivers waiting to be installed.

Here are the links to the W11 Intel chipset driver and MEI driver for the 8th gen core processors...

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135779.exe 

Serial I/O:

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96954.exe 

[ryanroets]

Yes, I checked if there are any optional updates and there were none. Thank you for the links you've sent I'll install them on my laptop today. Do you mind me asking where you found them? And also if I can find a fingerprint driver for Windows 11 as well?

[ryanroets]

So this is what the Serial I/O Driver says🙈.

But thank you for the chipset and management engine driver, they installed successfully.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

I got the drivers from the HP 850 G5 business class notebook which has W11 drivers and has the same processor and chipset family as yours.

Are you just wanting to update the Serial I/O drivers or do they actually need to be installed?

If the former, I would just forget about it until HP releases W11 drivers for your notebook.

If you look at the 850 G5 support page, that was the W11 I/O driver they had and I could tell it was old and was really for W10.

See if this W11 Elan fingerprint driver works for your model...

3.2.12011.10031

https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131799.exe 

[ryanroets]

Thank you very much, all your drivers worked excellently and my computer is now the charm it once was

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.