HP ENVY x360 touchscreen not working - no HID touchscreen driver

[lucasr38]

I haven't been able to use the touchscreen. I did research and do not have "HID touchscreen" in the Device Manager. I have seen other threads and downloaded drivers (Intel Serial IO Driver, Chipset Driver), along with the BIOS which was listed in the HP Driver page.

There is also a warning icon on one of the two "I2C HID Device" and I'm not sure how to clean that up, or I'm doing it wrong. I uninstalled, downloaded other drivers, restart computer. The I2C HID Device came back upon restart but still had the warning icon.

I am on Windows 11 and have made sure that is updated as of this note.

I am not tech savvy but if anyone could help get this touchscreen working again it would be appreciated!!

[BeemerBiker]

Synaptics makes the hardware for the touch screen.  

What is the product ID of your system?  There are a lot Envy X360 variations.

If the correct drive does not work then consider using a restore point (if any) what was created before the touch screen problem.  Windows usually makes a restore point on every major update.

[lucasr38]

Product ID:  00325-81984-43880-AAOEM

I am not sure how to check if a restore point has been created (I would not have done this myself). I also don't recall when the touchscreen situation stopped, but it has been months if not over a year.

Any additional guidance is appreciated! I'm not sure next steps or what info to look for, let alone how!

Windows 11 Home version 25H2

Thank you Beemer

[BeemerBiker]

Sorry, I should hove explained the product ID.  This is what it looks like

https://d34z73bbtpzgej.cloudfront.net/

should end in #ABA for the USA models.

You might download a copy of the cloud restore when visiting the above site.

[lucasr38]

Product ID:  9HZ86UA#ABA

Thanks again

[BeemerBiker]

You have cloud support, I suggest you get a copy before the laptop is out of warranty

There are several synaptics drivers listed here for windows 10x64.  Try the latest version x.54.  Should work for 11 also.

Good Luck!

[lucasr38]

So far no solution from that. I tried your link and downloaded the Synaptic driver. No fix. Not sure what else I can do to get it back!

[BeemerBiker]

Worst case - use the cloud recovery to do a factory restore.

Did you run the F2 diagnostics to see if the is an actual hardware probem?