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Guidelines
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‎07-24-2025 02:20 AM

HP Recommended
Operating System: Microsoft Windows 11

Device: HP EliteBook 640 G11

Facial recognition (Windows Hello) rarely works — succeeds 1 out of 10 times

Verified IR camera driver (Realtek IR Camera 10.0.22000.20334) is installed and detected, updated drivers
Re-registered facial data multiple times, including “Improve Recognition”
Tested under different lighting environments

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