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SJL-13
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HP Envy 13-aq0002na freezes after instaling BIOS F13

HP Recommended
Envy 13-aq0002na
Microsoft Windows 10 (64-bit)

my laptop recently installed BIOS f13 sp 107612 sicne then my laptop randomly freezes with no error message, no blue screen, or warning, I don't see any pattern to why it freezes, sometimes its 3 times in an hour then it can go a whole hour.  the only way to get it to work is to power down and power back up again.

is this an issue with the BIOS version or a hardware failure?

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praveen196
HP Support Agent
HP Support Agent
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@SJL-13 Welcome to HP Community!

 

I understand that the HP Envy 13-aq0002na freezes after instaling BIOS F13.

 

In that case, please restore the BIOS and check.

 

1) Shutdown the computer.  

2) Hold down the Windows and B button together while the computer is still turned off.  

3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.  

4) Follow on-screen instructions and click on OK 

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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