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‎10-24-2022 04:47 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0013dx
Operating System: Microsoft Windows 11

Any time I want to charge my laptop,  I have to completely shut it down. I have tried resetting the battery, I've been able to have the laptop work on ac power only,  but then I can't take my laptop anywhere without completely shutting it off and plugging it in at the new location. I have also tried replacing the battery and it still had the same problem.

Category:
1 person had the same question
1 REPLY 1

‎10-25-2022 02:58 PM

HP Recommended

Hello @Hazel89 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component Tests (AC Adapter / Battery)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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