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10-24-2022 04:47 PM
Any time I want to charge my laptop, I have to completely shut it down. I have tried resetting the battery, I've been able to have the laptop work on ac power only, but then I can't take my laptop anywhere without completely shutting it off and plugging it in at the new location. I have also tried replacing the battery and it still had the same problem.
10-25-2022 02:58 PM
Sorry to hear that you are having problems ... I would like to help you.
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform Component Tests (AC Adapter / Battery)
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
(2) Please report your results ( error messages, take pictures )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )
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