HP Envy Command Center not working

[Ameya_Uppina]

Unable to use the command center on my HP Envy laptop.

I received the message "HP discovered that a required component needs to be updated by our technology supplier. Until this update is deployed, this control function will be inaccessible. However, this issue will not affect other aspects of the ENVY 15."

This is causing a lot of inconvenience. Need help on how to fix this?

[Ameya_Uppina · Accepted solution]

Update: It was eventually fixed with some automatic update, I didn't have to do anything.

[jayanth4]

Hi Ameya, 

Can you please help me what are the updates have you installed to get fix for this issue?

Thanks, 
Sai Jayanth

[Ameya_Uppina]

Hello Jayanth,

Honestly, I didn't install any specific updates, just had a windows update, went about doing that, and it was fixed. Not sure if it was because of the windows update or HP updated something at their end, but the command center is working now.

[Qüillsito]

Helo Ameya,

Could you please share with us the version of your HP Command Center program?

And could you share aswell the list of the installed Windows Updates please?

Thank you very much in advance,

Best regards

Guille

[Ameya_Uppina]

Hello Guille,

My HP Command Center is version 1.11.54.0 and currently I'm running the windows insider 22635.2771 ni_release version

[Qüillsito]

Hello Ameya,

Thanks for your answer.

Let me tell you that I have checked everthing and my HP Command Center version is the same as yours: 1.11.54.0

Regarding the Windows Version, where are you looking to get that 22635.2771 ni_release version?

Which is the exact model of your laptop? Mine is HP Envy 15-ep0008ns,

Thanks in advance,

Best regards

[Ameya_Uppina]

Hi,

That version of windows is for Windows Insiders in the Beta channel.
My laptop is HP Envy 14 eb0021TX

[Qüillsito]

Hello Ameya,

There are 2 things that makes your computer different than mine:
- The processor, as your i7 is from the 11th generation where mine is from the 10th generation.
- The Windows version, as I am not subscribed to the Beta Channel of Windows update.

But if we think further, we can imagine that the problematic program, HP Command Center, being the same comparing your situation and mine, is somehow "looking" to some Windows/Hardware components and saying: "I will work" as is your case,

or "I won't work" that is my case.

Anyhow, it is HP responsability to take this fascist change out from the HP Command Center or at least teach to the users how to do it.

[jayanth4]

Hi Ameya, 

Thanks for the response. 

I hope HP will resolve it soon.