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mopower18
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HP Envy Integrated Web Camera stopped working, need original or working driver

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HP Envy 13-aq0051ms
Microsoft Windows 10 (64-bit)

The integrated web camera stopped working on my HP Envy 13-aq0051ms. A screen-recording program interfered with the camera and when I uninstalled the program, it made the camera stop working. I figured I could download the camera driver directly from HP by GOING HERE but it is not here. I cannot find the driver anywhere. 

 

I need the original or a compatible updated driver to re-install the integrated camera. It's a software issue, not hardware, as the camera was working fine 2 days ago in a zoom meeting.

 

Windows recognizes the camera as just "PC Camera" in the device manager. The driver that Windows automatically chooses and downloads for the camera gives a date of 6/21/2006. Is this why it won't work? There is no other way that I can see that you can install something newer from Windows. It automatically chooses and installs this one and won't update it further when you check for a windows update.

 

When I open the camera app that comes with windows 10, it just shows a black screen. The light next to the webcam at the top of the display does turn on so I know that a signal does get sent to the camera, but it doesn't capture or display anything. So I can't show my face in zoom meetings anymore. 

 

Where can I find or get the original driver to install and make it work again? Please point me in the right direction.

 

Here is what I have tried:

1. Turned on/off the camera every time with the physical switch on the side of the laptop to see if it re-activated, did not work

2. Went to device manager and tried to update the driver, but always says that the best drivers for my device are already installed. It won't update to anything else.

3. I have uninstalled and re-installed and scanned for new hardware changes several times, but the result is the same.

4. I completely reset my laptop erasing everything and restored it to factory default state, but the camera still had the Microsoft driver and it still won't work with anything.

 

device manager screenshot.png

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WAWood
Level 16
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Message 2 of 3
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@mopower18 

Sorry for your troubles -- but there are no HP drivers for the built-in webcams, that is why you can't find them.  Windows 10 has webcam drivers built-in, which is why you keep seeing Microsoft drivers every time you remove and reinstall them.

 

I have an Envy laptop and it has a key that disables the camera.  The key is just to the left of the power key on the top row of keys.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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DrewMann
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I have the same problem as you with a HP Envy 17. I've been trying to get a driver for three years and there is none available

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