cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
mizunooto
New member
6 2 0 0
Message 1 of 2
265
Flag Post

HP Envy fingerprint sensor not working

HP Recommended
Envy 13
Microsoft Windows 10 (64-bit)

Following Windows Update (KB5005565), I was unable to use fingerprint login. There was no error message, just no functionality. This has happened before following updates.

I deleted Synaptics WBDI SGX from Device Manager, including driver software, and restarted to reinstall. No joy. I tried to set up the sensor in Windows Settings but when asked to touch the sensor, nothing was displayed (there's usually a progress graphic). After a while Windows told me "Sorry, something went wrong". Evidently it is not detecting the sensor.

I've uninstalled the Windows Update but this has not fixed the problem.

1 REPLY 1
mizunooto
Author
New member
6 2 0 0
Message 2 of 2
Flag Post
HP Recommended

Having tried everything (adding another admin user, registry hacks, driver hacks, and a whole bottle of acetone - only kidding), I finally found the solution.
1. Shut down the computer.
2. Press the start button and immediately press and hold Esc.
3. Press F10 for BIOS and navigate to the Security tab.
4. Select Fingerprint Reset on Reboot and change to Yes.
5. Exit and restart, accept the cautions.

6. Set up Windows Hello Fingerprint.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation