• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎09-17-2021 11:08 AM

HP Recommended
Product: Envy 13
Operating System: Microsoft Windows 10 (64-bit)

Following Windows Update (KB5005565), I was unable to use fingerprint login. There was no error message, just no functionality. This has happened before following updates.

I deleted Synaptics WBDI SGX from Device Manager, including driver software, and restarted to reinstall. No joy. I tried to set up the sensor in Windows Settings but when asked to touch the sensor, nothing was displayed (there's usually a progress graphic). After a while Windows told me "Sorry, something went wrong". Evidently it is not detecting the sensor.

I've uninstalled the Windows Update but this has not fixed the problem.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.