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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Re: HP Envy keyboard button slanted

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09-29-2018 12:06 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and I understand your concerns
Does the Delete Key work? This seems to be a Hardware issue
I have sent you a private message with the next course of action
Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
Thank you 😊
KrazyToad
I Am An HP Employee
09-29-2018 08:28 PM
Hi thank you for the msg.
the delete button works for now. I am worried it will pop up soon.
I just bought the laptop one week ago. The delete button dropped out within a week. This is actually the exchange piece from the computer shop. But I notice the delete button is slanted. I wonder if it is a defect that will cause the button to drop out in time to come...
10-02-2018 01:11 AM
The delete button dropped out from th first laptop.
Now I am really worried that there's a defect in these laptops that will cause the buttons to drop out.
I cannot believe that the slanted key button is part of the normal design in HP laptops.
(The demo piece in the shop has perfectly straight key buttons)
10-02-2018 02:17 PM
Thank you for responding,
I understand your concern and would love to help you,
however, the instructions to help you sort this out, can't be shared in public due to HP's privacy statement: Click here to learn more.
That said, please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope:
Click here for more details on how to access the private messages on HP Forums
I hope your day gets better, good luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
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