HP Envy won't charge while laptop is on.

[mdeely]

Hello,

Okay, I am having some charging problems with my HP ENVY. My laptop won't charge as I am using it. It will charge but it only charges when the laptop is closed and sometimes if it's closed and turned off.  I'm not sure if this would be the battery or the powercord? Maybe something internally? 

Key Points

**Battery charging only works when lid is closed (sleep mode).**

**If I close the lid and plug in the charger, the indicator light shows orange, and the battery will then proceed to charge to near full.**

**If I open the lid prior to the orange light changing to white, the battery icon always says: __% available (plugged in, not charging).**

**I tried losing the battery. I removed the battery and plugged in the AC adapter. I tried powering up the laptop and it doesn't power up**

I haven't replaced anything yet. I was hoping to find out if anyone has had this happen to them before.

Thanks 

Maggie

[Tardis40 · Accepted solution]

Hi there @mdeely,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand you are having an issue with the battery not charging. I will be glad to help you.

Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?

When I get product number I will look for documents for your computer.

[mwamba]

my hp paviilion 15 envy note book wont charge whilst its on.It charges only when its off,when on the display notification i get on the baterry panel say plugged in but not charging.please help me by giving  me a solution that will ractify this problem.

[travisisa404]

M/N: 15-ae004nia
S/N: [edited]
That’s the information of my laptop. It only charges when turned off

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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