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‎03-27-2022 06:49 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0002na
Operating System: Microsoft Windows 11

Hello,

 

I've been experiencing an issue with my HP ENVY x360 laptop over the recent months which I've not been able to found a solution for. Essentially, the laptop just crashes when I try to switch it on after going into sleep/hibernation mode. It shows a black screen for few seconds, than error message and restarts. Also, when I keep it in standby mode at night it looks like it reboots itself several times as I can hear the start sound. I'm not sure what may have caused this, I can only think of the switch to Windows 11 months ago - unsure if this has had an impact.

 

Any guidance on how to solve this would be appreciated - thanks!

 

Model: System Model HP ENVY x360 Convertible 15-ee0xxx

OS: Microsoft Windows 11 Home

Processor: AMD Ryzen 7 4700U with Radeon Graphics, 2000 Mhz, 8 Core(s), 8 Logical Processor(s)

Bios: Insyde F.15, 12/11/2020

Category:
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