HP Envy x360 Ryzen F19 BIOS disaster DO NOT UPDATE

[Andrea55]

Dont know what it means, in Bios log i found also an error 500

[proxyx]

What it means is that for every "fix" discussed here you get less chance to get a REAL FIX from HP, that's what it means.

First thing is: you see an issue? open a thread. Name it. NO complaints, NO solution.

You say:

"this AMD driver is fantastic, just follow my steps..." = no fix coming.

"I can live with that" = no fix coming

"not a big deal" = no fix coming

"I think I fixed it" = no fix coming

you get the drift?

It's great ppl put tons of hrs into resolving the issue, you think the reward is in the mail? You couldn't be more wrong.

Last time I spoke with support they gave me a link to some obscure site about display driver reinstallation and say "here you go, just follow the steps... it'll fix it". Doesn't matter it doesn't, doesn't matter it does not even apply to my scenario... THEY GAVE YOU A FIX you asked for... and point me to something YOU OR I WROTE... rewritten by someone else... how ridiculous is that? They know display is crashing, but "it's YOU who caused it", always, not their new F.19 BIOS. Their BIOS is beyond suspicion. You got it?

First duty: report it. For every "fix" you put in a thread like this, open a new one and alarm others incl. HP that there IS a problem. Make noise, e.g make Youtube video, name it properly so it gets the attention!

HP would love you to be happy with a workoround posted here. Why it's a workaround? because you have no tools or proper knowledge to know exactly what's wrong. If you mask a problem, there you have it, it's masked. Doesn't matter it's not fixed, no one's complaining. They are happy you put out the fire so they don't have to.

Complain, let others know, make it visible... you can discuss it here and there but also make sure the world knows: the problem is NOT fixed. Noticed, no new display drivers coming? You "fixed" it, so keep fixing. No new drivers in the works, you guessed it. 

Call support, report a problem, you paid for the [edit] thing, let them deal with that. Self help is good, but don't forget to put them on notice AS WELL!

@Andrea55: post here (your last post) to keep it flowing but open a new thread too, e.g. : THAT BIOS causes this... REPORT IT. Make noise otherwise we'll get nothing, you'll get nothing.

[proxyx]

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@Andrea55 wrote:

Dont know what it means, in Bios log i found also an error 500

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Failed BIOS recovery - error 500. Most likely due to failed flash (downgrade) attempt. Since BIOS rollback is locked no wonder it failed. HP locked the BIOS so they, not you, are in control. You just bear the consequences. 

[SCTech65]

After updating from F.17 to F.19 Task manager reported video memory dedicated went from 256MB to 1.0GB. Resource manager also reports reserve memory going from 256MB to 1069MB. Sometimes at first boot I get the Black and snow screen . After reset it goes away. The trouble I have is when trying to play mp4 video the screen locks and the computer reboots. Games seem to work and internet no problems. Driver version 17.7.

[ron_valen]

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@SCTech65 wrote:

After updating from F.17 to F.19 Task manager reported video memory dedicated went from 256MB to 1.0GB. Resource manager also reports reserve memory going from 256MB to 1069MB. Sometimes at first boot I get the Black and snow screen . After reset it goes away. The trouble I have is when trying to play mp4 video the screen locks and the computer reboots. Games seem to work and internet no problems. Driver version 17.7.

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Without manual driver update to 18.12.2, driver version 17.7  yields higher "show stopper" issues. AMD released buggy baseline drivers and doesn't support mobile Ryzen APUs like the older mobile A12 APUs. . 

[xxalazin]

THe problem here that both HP and AMD already got paid and being only profit oriented they don't care. AMD passed the driver buck to the OEM which was really smart got them free of makning sure their drivers and chips actually worked. Oems rarely update drivers and as we found they can't even do bios.....Only enough bad press and maybe a law suite might accomlish any fix.  You might get a few pennies back on the hundreds of cash you spent........

[proxyx]

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@ron_valen wrote:

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@SCTech65 wrote:

After updating from F.17 to F.19 Task manager reported video memory dedicated went from 256MB to 1.0GB. Resource manager also reports reserve memory going from 256MB to 1069MB. Sometimes at first boot I get the Black and snow screen . After reset it goes away. The trouble I have is when trying to play mp4 video the screen locks and the computer reboots. Games seem to work and internet no problems. Driver version 17.7.

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Without manual driver update to 18.12.2, driver version 17.7  yields higher "show stopper" issues. AMD released buggy baseline drivers and doesn't support mobile Ryzen APUs like the older mobile A12 APUs. . 

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That may be, but I was ok with the 655.1 driver as the only one with proper gradients, 655.2 had awful banding. 

Had HP not messed up the BIOS I'd be quite OK for my needs. AMD and e.g. Acer, possibly Dell or Lenovo have put out more than HP in terms of staying up to date. The buck stops with HP, they drag their feet supporting what they are putting out.They pump out more stuff they can handle through support channels. Clearly there is a disconnect.

It is not AMD's responsibility to maintain whatever HP make and manage to sell. It is their product and their sole responsibility, not AMD's. HP is fully and solely at fault. Their software/support division has been asleep for about a year and there are no signs of change. Whoever still has warranty, USE IT, anyway you can. No mercy. They show total contempt so far. Call support for whatever falls under warranty, demand action, it's your money at stake.

[xxalazin]

What is this that AMD bears no responsibilty? Thats i s pure BS . Heres an example when toccata airbags failed it wasnt the car manufacturers it was toccata who was found gullty. And why do Nvidia and Intel both supply generic drivers. I'll tell you why because they are reputable companies.. AMD is proving itself an iresponsible and LAZY company. I  don't just get it that they are absolved of of driver scenrio crap. As uses we are entiled to respect not this garbage....

[proxyx]

With regard to HP Envy AMD has no responsibilty whatsoever. Self-contained units like Takata is a different story (do ppl call Takata or dealers? who fixes the airbags? who pays is not your concern). This is HP design, HP MOBO and HP product. You call HP for support not AMD. It is HP duty to handle AMD, not yours. If you believe otherwise call AMD support, let us know what you accomplished.

[SCTech65]

When I try to use the Administrative Tools menu in Windows 10 the screen turns white and the computer restarts. This never happened under Bios F17. I also tried using the hidden control pannel to select Administrative Tools with the same results. F19 security update?