HP Envy x360 Ryzen F19 BIOS disaster DO NOT UPDATE

[xxalazin]

The only problem is that if you install that bios and it doesn't work you could be in a worse situation 

[xxalazin]

Geez sorely tempted but could totally destroy 

[proxyx]

True. There is no simple way to downgrade the BIOS yet so once you go up you're stuck if it doesn't work. It seems that once HP opened the door on the bigger vram they'd have to either re-release F19 AND the display drivers or backtrack to sth F17-like and stick to their basic initial config. F19 alone proved to be a bomb... there's a better word for this piece.......

[xxalazin]

This is one of four HP machines in my house. one is this one and the other three are family members each one had to have windows 10 installed from scratch to work right. There is no quality control at HP.  I don't expect any thing from HP until mahybe the end of january. Most of the support staff is more than likely gone until mid month. Good luck with that bios fix  As far as drivers didn't AMD promise to work with OEMS to fix that. While I'm at do you want to buy some shore front property? Its in Arizona..

The only these these garbage companies respect is a lawsuit. Doesn't seem that the customer gets any respect anymore....

[proxyx]

Finally my laptop got fixed (in warranty) by a service center.

Fix: new motherboard with F13 BIOS. Took 2 weeks. Huge waste of time for such a simple issue. Looks like HP is totally unprepared for BIOS issues it created and would rather absorb the cost of an expensive repair than do a trivial BIOS rollback. Unbelievable. Am I happy? Not really. I have mixed feelings after incredibly complicated and time consuming fix. Bad news for out of warranty users showing HP's lack of preparedness to deal with simplest issues.

One more reason to avoid HP products in the future. Every motherboard manufacturer puts the tools in the hands of the user... BIOS upgrade or downgrade it's your call. HP seems to be completely incapable of applying common sense as a way of dealing with simplest things, not a good sign. They'd rather put you through the hoops then lend a hand. I have no words...

[Rdunn316]

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@proxyx wrote:

Finally my laptop got fixed (in warranty) by a service center.

Fix: new motherboard with F13 BIOS. Took 2 weeks. Huge waste of time for such a simple issue. Looks like HP is totally unprepared for BIOS issues it created and would rather absorb the cost of an expensive repair than do a trivial BIOS rollback. Unbelievable. Am I happy? Not really. I have mixed feelings after incredibly complicated and time consuming fix. Bad news for out of warranty users showing HP's lack of preparedness to deal with simplest issues.

One more reason to avoid HP products in the future. Every motherboard manufacturer puts the tools in the hands of the user... BIOS upgrade or downgrade it's your call. HP seems to be completely incapable of applying common sense as a way of dealing with simplest things, not a good sign. They'd rather put you through the hoops then lend a hand. I have no words...

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When I was talking to HP Customer Service, they actually informed me of a manner to revert the BIOS update by pressing a key combination upon starting up the laptop. However, it did not work and it would not roll back to the previous BIOS version, which really is a bummer and made the machines and usable and have to go through that dumb repair process that you just went through. The only solution is for HP to release a newer BIOS version to supersede this buggy old bios which is really dumb because they themselves have tools in the laptop that should let you revert the BIOS version

[Rdunn316]

https://venturebeat.com/2019/01/06/amd-dives-deep-into-mobile-and-chromebooks-with-new-ryzen-athlon-...

Good news everybody. Apparently starting in quarter 1 2019, AMD will start providing driver updates for Vega 8 graphics cards directly instead of through oems like HP. This is very very welcome news, given that HP has thus far shown very very poor support for graphics drivers. Frankly, it is what they should have done from the start. I still blame HP though, for releasing a bios update that essentially rendered this laptop unusable. What I would like to see is for them to release another bios without the bug and the option to configure video memory, because it is nice to get 1GB of video memory for games and stuff but they did So at their discretion and not give us the option to do so via the BIOS settings

[apppro]

LOL... be careful what you wish for. Currently Intel issues those updates WELL before either HP or in my case Microsoft test them out. HUGE issue for millions in 2018. 

HP was clueless on how to fix it (as usual). So AMD issuing the updates may just create more headaches.

UGH

[xxalazin]

An AMD driver update might actusally work since it would be be for that exact apu, Nothing could be worse than HP support.  . I have 3 weeks left on warranty hate to have to remove the new hardware but no way would I ship wihout original hardware..Just to get BIOS fix.. Come on HP put out a new BIOS....

.......

[Rdunn316]

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@apppro wrote:

LOL... be careful what you wish for. Currently Intel issues those updates WELL before either HP or in my case Microsoft test them out. HUGE issue for millions in 2018. 

HP was clueless on how to fix it (as usual). So AMD issuing the updates may just create more headaches.

UGH

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Well, AMD is not Intel. If I can hack-install a generic Vega 8 driver on my HP Envy x360 with that latest F.19 borked BIOS and have it run MUCH BETTER than the OFFICIAL GPU drivers from HP itself, then I have much, MUCH greater confidence in AMD's ability to put out a decent driver than I will ever have in HP ever again. 

I mean, for those of us who are not power users that resort to this hackery, this type of crap (BIOS update rendering an already obsolete driver even more unusable and unstable) would make a normal consumer pull their hair out!