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‎04-10-2019 12:20 PM

HP Recommended

Round and round we go and the where HP idiocy stops we never know. I am not giving up but it's obvious HP just doesn't get it or doesn't care......

 

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‎04-11-2019 10:45 AM

HP Recommended

another dumb ass reply from crap support: https://h30434.www3.hp.com/t5/notes/privatenotespage/tab/outbox did you know that ms driver from windows update will fix bios issues? HP ? I don't know  what to think anymore idiocy on idiocy.....

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‎04-11-2019 10:49 AM - last edited on ‎04-11-2019 10:57 AM by Retired

HP Recommended

sorry couldn't get link  to work here is latest bs sent to me

Thank you for this feedback. This occurs because the BIOS only works with HP certified AMD graphic drivers. The graphics driver should be either downloaded from HP's support web site, HP Support Assistant or from Windows Update.

 

To resolve this issue you will need to install the latest graphics driver from Windows Update.

 

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‎04-11-2019 12:20 PM

HP Recommended

I am dealing with HP Support or really lack of support. I just got informed that you can roll back the Bios.. which we know doesn't work. Guy explains all this. I politely explaned to him no you CANNOT. What a stupid comapny we are dealing with....

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‎04-12-2019 02:04 AM

HP Recommended

My computer came back from repair very quickly. However:

  • They lost my power supply
  • The only operation done was the reinstallation of the O/S

So it is still not working with newest drivers. I am dealing again right now with assistance, at least to get back my power supply. I will NEVER, EVER buy again an HP product. I have spent 800€ for this product and it is not worth half the money.

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‎04-12-2019 02:21 AM

HP Recommended

Give them your post repair feedback they deserve. Your repair docs explain how. Request another service and send it back with your problem description.

Wondering where did you service it?

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‎04-12-2019 02:42 AM

HP Recommended

HP European service, on warranty since I bought it from official HP Store Italy. The service center is in Hungary, Gyal.

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‎04-12-2019 02:56 AM

HP Recommended

Out of country service is always a challenge. Your case proves it. Unfortunately you're not dealing with them directly, no access to service management makes it particularly tough.

Lunacy on every level, got to be persistent...

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‎04-12-2019 07:40 AM

HP Recommended

They will check with the service center if actually my power supply was provided along with the notebook, and then eventually send me another one.

The notebook will be sent once again for warranty repair next Tuesday. However I have not any hope, I think that they will just wipe the SSD again, and tell that with the initial setup it's working fine, without checking any video playing trouble with latest Windows software, nor the newest supported AMD drivers, even if I explicitly declared that the problem is strictly related to the newest software.

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‎04-12-2019 08:46 AM

HP Recommended

Well good luck to you, but your dealing with an unbelievablely incompetent company......

 

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