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‎06-06-2022 04:00 AM - last edited on ‎06-06-2022 11:01 AM by Retired

HP Recommended
Product: HP ENVY x360 Convertible 15-cn0xxx
Operating System: Microsoft Windows 10 (64-bit)

HP Envy touchscreen x360 i5 windows 10 is not compatible with MT5 software and this bug can also be noticed on MT5 web trader.

 

MT5 software has serious issues with HP Envy touchscreen x360 convertible i5 8th Gen.

Category:
3 REPLIES 3

‎06-06-2022 02:24 PM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

Can you provide a screen shot of the error?  What is the issue?

 

I find it hard to believe this software is not compatible.  The requirements are as follows:

 

  • Operating system: Microsoft Windows 98 SE2 or higher.
  • Processor: Intel Celeron-based processor, with a frequency of 1.7 GHz or higher.
  • RAM: 256 Mb of RAM or more.
  • Storage: 50 Mb of free drive space.

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Was this reply helpful? Yes No

‎06-13-2022 02:13 AM

HP Recommended

The mouse starts moving out screen once you open an MT5 Software, I also noticed it on the Web Trader MT5.

 

I experienced this issue in 2020, I wasn't quite sure but after installing MT5 again and the exact same error occurs, I am sure there is a serious bug.

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‎06-14-2022 06:38 PM

HP Recommended

I would suggest you contact the maker of the software for help, since this issue seems to only appear when MT5 software is used.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Was this reply helpful? Yes No
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