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- HP Firmware pack (Intel processors) update keeps FAILing. BI...

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04-18-2021 07:13 PM
HP Firmware pack (Intel processors) update keeps FAILing. BIOS won't update.
HP has set to automatically update. Today, it tried to get the following update:
HP Firmware pack (intel processors) , soft paq # sp113079, Version F.12 (version A, March 26, 2021 dated), but it failed miserably each time my computer tried to restart to finish the update. I believe it's a BIOS update and it just won't update.
I reached to tech support chat, but after one hour the tech rep simply repeated exact same steps and said I must send my PC to them for a repair. He thought something is wrong with motherboard. But I had a feeling he just didn't know why my PC wouldn't update.
Does anyone here knows what is wrong and why I get "failed to update" error on this particular update?
04-22-2021 08:22 PM
It doesn't seem like techs working for HP and servicing the warranty have any clue about troubleshooting. I have read on reditt that you would have to escalate/contact corporate office in the US to get any assistance. Judging by lack of response here, I think that's our only option.