cancel
D_Sisk Top Student
Top Student
8 5 0 0
Message 1 of 4
13,851
Flag Post
HP Recommended

Solved!

HP - HIDClass - 2/1/2018 12:00:00 AM - 2.1.3.1

HP Pavilion 17-g161us Notebook

HP - HIDClass - 2/1/2018 12:00:00 AM - 2.1.3.1 not installing upon system restart.  Since problem with Intel chips, unknown as to whether this is related or correctable until Intel chip problem is resolved.  Based on my research, I have a Intel Broadwell-U GT2 PCH-LP (Premium) Chipset.

Any thoughts appreciated.  Thanks

3 REPLIES 3
Provost Provost
Provost
105650 96201 14858 22853
Message 2 of 4
13,785
Flag Post
HP Recommended

Solved!

HP - HIDClass - 2/1/2018 12:00:00 AM - 2.1.3.1

Hi:

 

Windows Update is trying to install an updated wireless button driver.

 

If it isn't installing, then I recommend you use the hide windows update utility at the link below to prevent the update from installing.

 

Your Windows 10 PC gets the latest updates automatically. In rare cases, a driver or update might cause issues with your PC. To keep the update from reinstalling automatically, download this troubleshooter. It will let you hide the problematic updates.

 

Try the driver directly from HP...

 

2.1.3.1 Rev.B     Mar 31, 2018

 

https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86704.exe

 

 

 

 

 

 

 

 

D_Sisk Top Student
Top Student
8 5 0 0
Message 3 of 4
13,677
Flag Post
HP Recommended

Solved!

HP - HIDClass - 2/1/2018 12:00:00 AM - 2.1.3.1

Thanks for the info for the future.  After approximately a week, it finally installed.

Reply
0 Kudos
Provost Provost
Provost
105650 96201 14858 22853
Message 4 of 4
13,639
Flag Post
HP Recommended

Solved!

HP - HIDClass - 2/1/2018 12:00:00 AM - 2.1.3.1

You're very welcome.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation