HP Hotkey Support Software

[DaveSof]

I'm having difficulty getting the mic mute hotkey to work on this computer.  I'm installing a custom windows 10 image via MDT and installing the latest drivers and HP software (including HP Hotkey Support v. 6.2.50.1) using SSM.  All the other keys work, however there is a little delay before the screen brightness hotkeys start working on startup.  The mic mute (F8 key) will not work. I have to be missing something: i'm installing all available drivers and software exept of the items in Software-Securtiy category. The installed Firmware Pack is v 1.06.00.

[iomare]

Hi,

What is the notebook model?

Try reinstalling the audio driver.

Hope it helps,

David

[DaveSof]

I'm sorry, I thought I included the model: it is a n EliteBook x360 1040 G5.  Thanks for your suggestion, I'm giving it a try now.

[DaveSof · Accepted solution]

I found that reinstalling the Audio drivers is required each time a new user is added to the system in order for the Mic Mute button to work.

[DFEC]

Hello,

Isn't there a more suitable solution for corporate environments? End users not having admin rights need to call the helpdesk each time to reinstall the audio drivers is not a viable solution.

Thanks.

[Ro808]

This is a task for the System Administrator. He/she should be able to update corporate laptops, workstations etc. by using the appropriate HP Client Management tools.