HP Hotkey UWP Service uses too much CPU

[ssonga]

Restore the program instead of uninstalling it. This is how I solved it.

[Pe_Ru]

Hi
I can reproduce it on Elitebook 360 1040 g10, Dragonfly G3; X360 830 G10..... all on Windows 11 22H2 or 23H2
Disabling the Service is fixing the issue, but as already mentioned by others thats not "solving" the issue. 
Why is HP providing and installing  buggy tools ?
Please fix the issue and Update the Application.

[nicoserup]

this is incredible to see so many others with the issue, i have this issue too om my elitebook 840 G8 - 
I have been getting all updates from hp support assistant, and has seen this before, it is not everyday it does this though. 
I have a jabra evolve2 headset and usb connected, though it does not help to unplug the usb. 

closing MS teams does not lower the CPU utilization of hp hotkey (Audio analytics service) 

I will not be doing a restart today, but i have experienced many unattended reboots through the time, as others have pointed out to be fixed after disabling the serivce. I have also experienced spinning fans starting out of nowhere, like without me starting anything and just letting laptop stay in idle, but fans go crazy, i guess this service is to blame 

cpu will swing around 16-20% for this service. 

[Pe_Ru]

We are updating drivers via Microsoft Update.

If I check With HP Image Assistant, its showing that Realtek Audio and Hotkey Support is outdated.
Update this 2 Drivers should solve the Issue, lets see.

[TimButterworth]

Update: I've logged a second-line support ticket with HP for this.

[buescherj]

Same issue here.
HP Probook 470 G5 (Windows 11)
I have disabled the HP Audio Analytics Service multiple times and it comes back and continues to be an issue.
I notice because my fan is running quite often to keep up with the load.

[RK109]

Same problem here, ProBook 455 G7 1B7W3ES, Windows 10. Please, HP, fix it. It can't be a solution to deactivate buggy software so that it can't cause any problems. Or is that the solution? Last year a memory leak problem, now CPU utilisation. Maybe it's time to develop and test the software properly?

[FChrist-]

Currently December 2023,

The solution to this high CPU issue is this while waiting for a patch update.

Deactivate these two processes at the service properties level (Tagged on page 2)

If you stop them without deactivating them, they restart on their own when the station wakes up.

[TechKeshi]

Thanks. Just stopped and disabled those two services and hope that'll sort the problem until HP release a patch.

Goodness me, nice to be able to hear myself think over the laptop fan noise...

Come on, HP, get your @£$3 in gear and get this sorted please.

(HP EliteBook x360 1030 G3 for what it's worth...)

[robigouk]

Haveing the same issue on my HP Elitebook 840 G5.  C'mon HP sort this out.