HP Hotkey UWP Service uses too much CPU

[托卢1]

If so many people are encountering the same problem, it seems that it may be related to the Hotkey UWP application. Is it possible to install an older version to see if the problem can be solved?
https://ftp.hp.com/pub/softpaq/sp139001-139500/sp139275.exe    Version:8.10.32.37952

HP Support Document
https://support.hp.com/ph-en/document/c08220813

[robigouk]

Since I've disabled the two processes as described previously I've no issue, and the Fn keys are working fine.

[Chris1287]

As I mentioned in another post it seems that it is definitly related to the installation of the Jabra Software. After I deleted the software the HP service is quiet!

So pls HP fix this isssue related to the Jabra Software!

Regards

[TechKeshi]

Interesting. No Jabra software here at all. I do have Poly Lens installed (Plantronics/Poly ear piece software similar to Jabra).

Could third-party 'audio software' be exasperating the issue?

[clementlr]

Same as you @TechKeshi, no Jabra software installed. That being said, I do use a Jabra headset, but I don't remember if the bug was related to it being plugged in or not.
I did not have any issue since deactivating the HPAudioAnalytics service.

[AndreasWaadt]

Here is my workaround for people, who have no admin privileges: 

1) Disconnect the Jabra audio device. 
2) Restart computer. 
3) Wait. 
4) After reboot, reconnect the Jabra audio device with the computer. 
5) HP Hotkey UWP Service, HP Audio Analytics Service, and Jabra audio device are running fine at about 0 % CPU load. 
However, whenever I restart the computer again, while the Jabra is connected, I get the same issue again. So I must never forget to disconnect Jabra before restart. 

[T_Sweden]

Why is removing a service marked as a "Accepted solution"? It does not solve the initial problem and introduce new issues with hotkeys.

If my car has a flat tire, i do not resolve the issue by removing the tire.

The workaround with removing a Jabra headset (wired in my case) and reboot, does remidiate the issue.

Still this is something for HP to resolve.

[JimSchuuz]

@Chris1287  I have multiple machines that don't have any Jabra software installed, nor do they have any other audio software installed.  My installations are bare-bones Windows 10 and 11 clean installs without any factory ad bloatware, and just enough HP hardware drivers installed to satisfy Windows Device Manager.

The only true "fix" will be the release of a new driver, but that requires HP to debug the current driver, mitigate the issue, test it for reliability, verify it doesn't create any new issues, and then finally deploy it.  In a complete emergency (a PC is rendered inoperable), deployment alone takes roughly 10-14 days.  However, what complicates matters is when people keep linking a problem to something erroneously.  In this case, I would expect a service fix in another 1-2 months.

[JimSchuuz]

@T_Sweden  Disabling the service "HP Audio Analytics" is indeed the fix.  It does not introduce any problems with hotkeys because the two are not linked.  What you are seeing is a programming bug - when the HPAudioAnalytics.exe binary was compiled, the developer mistakenly placed "HotKey Service UWP" in the box for the display name.  However, this is simply a text error that has nothing to do with the program.

"HP Audio Analytics" is nothing more than a telemetry application that tells HP things like how often you listen to anything audio-related on your computer, what volume levels you set it at, and whether you use built-in speakers for output or an external device.

No additional problems are created by disabling this service, and it isn't essential for anything other than giving HP the information noted above to use when designing newer laptop models.  Disabling the service is the same as opting-out of their customer improvement program and nothing more.

[li51]

I've recently noticed a consistent increase in CPU usage over the past several days, and upon investigating the Task Manager, I've identified that the "HP Hotkey UWP Service" program is the culprit. To address this concern, I recommend taking a few steps. Firstly, ensure that the HP Hotkey UWP Service is updated to the latest version, as updates often include performance enhancements. Additionally, check for any background processes or tasks associated with this service that might be running excessively, and manage them through the Task Manager. Attempt to restart the HP Hotkey UWP Service to address any potential temporary issues. Moreover, it's advisable to check for driver updates for your HP laptop, as outdated or incompatible drivers can contribute to performance issues. Visit the HP support website for the latest driver downloads. If the problem persists, consider reaching out to HP support for model-specific guidance. As you proceed, remember to back up important data before making significant changes to your system. Feel free to share additional details or error messages if available, for more targeted assistance.