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wwwwwwwwww
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HP Hotkey UWP Service

ProBook
Microsoft Windows 10 (64-bit)

Hi before I login to my computer there is a message dialog that says

 

HP Hotkey UWP Service

Error: HP Software Framework is not installed in the system

Please download and install from the link -

ftp://ftp.hp.com/pub/caps-sofpaq/cmit/softpaq/CASLSetup.exe

Note: Restart system after installation

 

Can someone explain what this means? 

 

If I simply close the dialog without installing,  login, my computer behaves normally. 

 

Thank you 

 

16 REPLIES 16
bdidio
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We are having the same problem on one of our computers.  I just want to ensure this is a valid download and not a virus or malware.

 

thank you.

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tPc8u9qCf
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I'm seeing it, too, suddenly today. I think there was an update overnight (it drives me mad when there's no informaiton about what was updated, or by whom or even that the system was restarted). In any case my computer had restarted overnight. I uninstalled HP bloatware, and so had uninstalled the framework services. Hadn't been an issue until this morning. So, no help, except confirmation it seems to be sudden and new behavior.

 

Running Windows 10 Pro 64-bit on an HP Zbook Studio G4.

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tPc8u9qCf
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If you run the HP Softpaq Download Manager, you should be prompted to install this component. (Assuming you want it.)  Installing it that way should be safe, one would hope.

Somatic
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I am having the same issue with this message and am wondering are folks clicking on the link--it is working to resume the problem--I don't want to create a new issue and this "error" hung up my computer this morning, please advise as I was ready to call the Geek squad but that takes a lot of time and I am wondering if they will be familiar with what is clearly an HP issue.  Thanks!

 

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munna24
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We are having the same problem on one of our computers.

Please reply...Screenshot_4.png

 

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foxathome
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The App 'HP System Information' is, WITHOUT asking me, installed on my Windows 10 laptop!!!
Also directly after installing the App, the message to install ftp://ftp.hp.com/pub/caps-sofpaq/cmit/softpaq/CASLSetup.exe came up!!!

 

HP, please explain to me how you dare to install an App without asking me and why bothering me with this message without permission?

 

I really DON'T like it when others install Apps or programms without permission from me...

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Dodo_king1234
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abehboodi
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I had the same issue tonight but I fixed that through HP Support Assistant.

1. I simply started HP Support Assistant and clicked on Troubleshooting and fixes.

2. Virtual Agent showed up and I clicked on Ask now

3. in virtual agent screen I typed "HP Hotkey UWP Service" and Enter

4. It told me that I needed the following:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-470-g3-notebook-pc/7834620/swI...
5. I copied the link in my browser and it downloaded the file and installed it.

EVERYTHING IS WORKING FINE NOW!

I hope that this will solve your issues too

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Marz-R
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Thank you for your post on the walkaround of this error.  What model PC do you have?  Is it similar to the model within the link?

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