• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-12-2022 07:36 AM

HP Recommended
Product: HP ProBook 450 G8 Notebook PC (1A888AV)
Operating System: Microsoft Windows 11

The HP Image Assistant 5.1.4 continually recommends that I install SP136750 - Realtek HD Audio Driver even though it is already installed.  I've verified the driver level using the Device Manager which is 6.09282.1.  I've deleted the device and drivers and then reinstalled the driver with a reboot.  The device is properly recognized and listed in the Device Manager.  However,  the HP Image Assistant 5.1.4 continues to insist that this driver needs to be updated.   Is this a bug in the Image Assistant?  Or, is this a problem with SP136750.  Any help on this would be appreciated.  Thanks.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.