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‎06-09-2020 11:50 PM - edited ‎06-10-2020 01:47 AM

HP Recommended
Product: 850 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I've been using the HP Image Assistant to update drivers during OSD in SCCM. Due to the unreliable nature of it (it was skipping display drivers etc) I only use it to update the BIOS however lately I've noticed it's stopped working. From reviewing the log the error is "Unable to extract files from softpaq". I can see the executable in the download folder as well as the extracted folder with all the files.

 

I'm unsure of what version I was originally using but I updated to 4.5.8.1 and it's still doing it.

 

I'd prefer not to scrap it entirely if I can help it, please assist. Laptops are 850 G6's and Windows 10 1909.

 

Many thanks,

 

David.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2020 01:59 AM

HP Recommended

I think this can be closed, I changed the category from BIOS to All and now it's working.

View solution in original post

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1 REPLY 1

‎06-10-2020 01:59 AM

HP Recommended

I think this can be closed, I changed the category from BIOS to All and now it's working.

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