HP Image Assistant unable to extract softpaq

[daveyc82]

Hi,

I've been using the HP Image Assistant to update drivers during OSD in SCCM. Due to the unreliable nature of it (it was skipping display drivers etc) I only use it to update the BIOS however lately I've noticed it's stopped working. From reviewing the log the error is "Unable to extract files from softpaq". I can see the executable in the download folder as well as the extracted folder with all the files.

I'm unsure of what version I was originally using but I updated to 4.5.8.1 and it's still doing it.

I'd prefer not to scrap it entirely if I can help it, please assist. Laptops are 850 G6's and Windows 10 1909.

Many thanks,

David.

[daveyc82 · Accepted solution]

I think this can be closed, I changed the category from BIOS to All and now it's working.