HP JumpStart Has Problem On Our End

[Massoglia]

I have a problem, using a brand new envy x360 amd ryzen, so I don't even know that this program do because I have never been able to use it, I have update the drivers.

Any other think to do?

[Riddle_Decipher]

@Massoglia Welcome to HP Forums Community!

HP JumpStart guides you through a multi-step welcome process that includes HP Registration, McAfee registration, HP Dropbox offer activation, and an HP Jump Start Concierge screen with tips to help you personalize your computer and install apps, you can find more details on this article: Click here

Perhaps, you can tell me what exactly are you having an issue with and I'll help you resolve it,

Please include the complete model name of your device for further assistance: Click here to know about what I need.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

[Massoglia]

@Riddle_Decipher Here are the details of my notebook

HP ENVY x360 Convertible 13-ag0xxxNúmero de serie: [edited] Número del producto: 3PW95LA#AKH JumpStart have never worked, I have updates all the drivers and bios. Is there any log of the Jumpstart?  

[Riddle_Decipher]

@Massoglia I would appreciate if you could tell me what is not working? so we can work on solving it.

You've mentioned it never worked, exactly what are you trying to use it for? please elaborate.

Thank you.

[Massoglia]

I have never been able to use the jumpstart it start to load and then it said "HP JumpStart has problem on our end"

[Riddle_Decipher]

@Massoglia The file seems to be corrupt, I recommend you uninstall it using the program & features window from the windows search, once done, if you wish to use the HP Jumpstart, please use this link (Click here) to access the HP Recovery manager and use the same to reinstall the application, follow the instructions on the link for more details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Massoglia]

but I don't have HP recovery manager installed  

this notebook is brand new

[Riddle_Decipher]

@Massoglia You may want to uninstall the HP Jumpstart to get rid of the error messages as the one installed seems to be corrupt, that said, what you need to ask yourself is - do you really need the HP Jumpstart? It's only useful for basic PC users and you don't need its features if you know what you are doing on the device.

Did you get the McAfee antivirus and other applications registered? If yes, you don't need it, although, if you want it back, the only other way to get it back is by resetting windows: Click here for details
(Ensure a backup of personal data before proceeding)

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.