HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update

[YSasha]

Thanks! The following steps have worked for me:

- Install 'HP 3D DriveGuard' (ver. 5.2.2.1) from HP Driver&Support;

- Download 'HP Mobile Data Protection Sensor' (ver. 6.0.19.1) from Windows Update Catalog;

- Extract *.cab file using 7zip;

- Go to Device Manager and right click HP Mobile Data Protection Sensor -> Update driver -> Browse my computer for driver software\nLocate and install driver software manually -> Let me pick from a list of device drivers on my computer -> Have a disk;

- Select the folder where you unzip the *.cab file;

- Ingore errors;

Eventually the driver error fixed, but now at Windows startup it pops up another error about AccelerometerSt.exe that can't start VCRuntime140.dll.

I'm also wondering what Windows doesn't update this driver automatically if there is the compatible driver in the Windows Update Catalog? 

[yd1]

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Hi
Do exactly the following steps:
Reinstall HP 3D DriveGuard (ver. 5.2.2.1) When you reach the finish step and ask for a boot,
Do not boot.
Enter Device Manager Select the HP Mobile Data Protection Sensor Right mouse, Properties, Device Manager tab, and then click Back to an old driver. It will ask for a reason no matter what you type.
After that you will restart and all will be normal.
Even the sergeant on the taskbar would return.
good luck to you

[3e]

I also have the same problem on an HP Elitebook, Notebook 8470p running 32 bits, I'd try to download this one, but don't work, well, something goes wrong that block me from installing this download solution. Don't know but it got me crazy. Also, I saw the same problem on a friend of my PC that have an HP Envy 15, this problem is more common after a failed update. 

A real good solution will be appreciated. Thank you for your time.

[MiltonDePaz]

It worked for me with my HP EliteBook Folio 9470m,

I previusly have the HP 3D Drive Guard software version installed version 5.2.2.1 with the error saying that the driver stoped and I try downloading the driver from the Microsoft Catalog and following this steps from aleunge and it works.

The software opened it´s still the V.5 but the driver it´s version 6.0.21.1 and now it´s working fine on my Windows 10 Pro Creators Update (Compilation 15063.413).

[comprev]

For the ProBook 4720s I also went to Microsoft's Catalog, but had to get an older driver than what's listed above. The one listed above is for newer hardware than is in the ProBook 4720s. In the Catalog, I did a search on the hardware ID of "hpq0004" and it returned two options, one for Win7 & one for WinXP. I chose the Win7 option which was version 4.2.2.1 5/12/2011. This is slightly newer than the one HP has on their web site, but it was enough to get it to work.

When I tried to update the driver by telling Device Manager to search Microsoft or by running Windows Update and telling it to check for updates, Windows wouldn't find the newer driver that Microsoft has. I had to manually get it from the Catalog.

[cymaped]

yeah this works.

i guess its because i also using Hp 4540s

[chfisa]

alenunge,

Thank you very much!

Your solution worked perfectly on my Probook 4540S.

This does shake one's confidence, though, in the accuracy of the Microsoft Message in Device Manager, "Windows has determined that the best driver for this device is already installed."

I think I am going to go through all of my devices, now,  using the Microsoft driver site that you provided,

https://www.catalog.update.microsoft.com/

to check that everything is truly up to date!

[aleunge]

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@chfisa wrote:

alenunge,

Thank you very much!

Your solution worked perfectly on my Probook 4540S.

This does shake one's confidence, though, in the accuracy of the Microsoft Message in Device Manager, "Windows has determined that the best driver for this device is already installed."

I think I am going to go through all of my devices, now,  using the Microsoft driver site that you provided,

https://www.catalog.update.microsoft.com/

to check that everything is truly up to date!

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Glad that works.  It seems like quite a task to check through all your drivers through the MS catalog... perhaps just the essentials?

And a good tool I use is the MS wushowhide.diagcab available here (search for wushowhide.diagcab and download from an MS site if the link doesn't get posted):

http://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab

This tool was originally made so users can disable any pending device driver update (when Windows 10 first came around, people were worried that the auto driver update broke a lot of devices, especially display drivers).  They released this tool so you can check which device has a new driver update from MS, and lists them for you to disable.  I just run this tool to find which devices has new drivers and then manually update them via device manager (I "cancel" the window in wushowhide.diagcab after it shows me the list since I'm not disabling driver updates).  Note that this isn't exactly the same as going through the MS catalog and sometimes, new drivers (like this HP Mobile Data Protection Sensor thing) do create problems.  So disclaimer to use this process if you want only.

[chfisa]

alenunge,

Just an update.  I did go through each of my other more important device drivers (just checking their dates first) and found a couple others that seemed woefully old (2004-2006). One was for my Realtek Network Adapter, but can't remember the other, as that was almost an entire day ago!     🙂

Anyway, again I used the MS Driver Download site, you recommended. and was able to install and update each of the apparent old versions very easily without any  issues.

I will also take a look at the MS wushowhide.diagcab tool you suggested. It sounds like it could prove useful.

Thanks again!

[Alqayssi]

HP Mobile Data Protection Sensor doesn't work in Windows 10 Creator Update . it is not work in device manager for Elite Book 8570 w

any suggestion please.

Regard