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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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URGENT.
dear HP, my HP Omen 16 gaming laptop will not charged when the laptop is powered on and plugged in with the power supply. It will only charge when it is shut down completely. The resets and battery tests have not fixed this issue. Please advise how I can troubleshoot this

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