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HP Recommended

Lately when I turn on my laptop it has a hard disk error code 301. it's saying imminent failure. I've ran multiple tests to try to figure it out but can't figure out what the actual problem is. when i run the test it just gives me a 24 digit could and says to contact hp support. I googled hp warranty and it says my hard drive system has a 3-year warranty. but when I use the hp support app it just says expired without any details of different parts. it's been 1.5 years since I purchased it. any help would be greatly appreciated

2 REPLIES 2
HP Recommended

the code is RGDBX9-B89C5V-MFPX1G-60QM03

HP Recommended

Hi @BKola665 

 

it is a SMART error, when you have a 24 digit error there is nothing to do but change the disk. The disc warranty cannot be longer than the device warranty, no more than 1 year.

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