HP Omen button does not work.

[nooir7]

Hello,

i have problem with OMEN button. It does not work, i tried re-install OMEN command center, instal bios drivers, everything i found on your forum but it does not work, can you please help me? Notebook is 1 month old.

And other problem i have, is that sometimes my screen turns off and i have to force shutdown laptop.

[Echo_Lake]

@nooir7

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• From when you're experiencing a display issue?

I have a few troubleshooting steps we could try to fix the issue:  

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[nooir7]

The laptop is brand new and i insalled fresh windows with all drivers, i also did al the windows update and also instaled HP Support assisant, as you can see from my picture in first post that is installed also with every update it offered.

So it din not resolve my problem, OMEN button still does not work.

And i maneged to resolve laptop restarting problem, so only OMEN button remains broken.

[Echo_Lake]

@nooir7

Thank you for posting back.

Let's try this method:

Type C:\ in wincows search box and select Program Files\WindowsApps\AD2F1837.OMENCommandCenter_9.1.2.0_x64__v10z8vjag6ke6\win32

located the HP executable called HP.Omen.OmenCommandCenter.exe

And ran it. 

Hope this helps! Keep me posted for further assistance.