HP Omen laptop missing TrueVision HD camera driver

[Laarson]

Not sure if this is the right board, went by a process of elimination as nothing fit.

My camera wasn't working with Zoom and showed up as a hidden device in Device Manager.  I uninstalled the device for the TrueVision HD camera (big mistake) and restarted. Once restarted, in Device Manager the camera driver is now a generic Microsoft USB driver. The camera works, but with really bad quality. I had previously done a clean Windows install when I upgraded to an SSD drive, so I do not have the TrueVision software or any of the ancillary software that came with the laptop.

I do have the 16 gig backup usb drive for the laptop.

Running the HP Support Assistant is worthless as it doesn't have a camera option to check for drivers and neither does the Support website.

Question: Where can I get/dowload the proper camera driver?  Why is it so hard to get this? This is not making it easy to do business with HP.

[DrewMann]

I've been trying to get a driver from my Truevision HD camera for over a year! Mine does't work at all.

[praveen196 · Accepted solution]

@Laarson & @DrewMann Welcome to HP Community!

I understand that you are looking for the  TrueVision HD camera driver.

Do not worry. I will try to fix the issue.

Please perform the below steps and check for the result.

Follow the below steps and check if it helps.

1. Download the RGB Camera firmware update tool (sp81543.exe).

2. Run the firmware update tool on the PC connected to the monitor.

3. In Desktop mode, right-click on the Windows Menu (lower left corner of screen) and select Device Manager.

4. Expand Imaging Devices.

5. Right-click HP HD Camera (or similar device), and select Remove.

6. Reboot the PC.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[DrewMann]

Hi Praveen196 thanks for the help. I did what you said, but nothing changed. Have a look at the attached screen shot of my current configuration. Is there anything you can do to help????

[Laarson]

The solution given now allows me to see the Camera, however, the Camera is not in Devices > Imaging devices, it is in Devices > Cameras. 

Sorry to say, however, that the quality is awful when enlarged to anything larger than about 2"x2"

[praveen196]

@DrewMann & @Laarson

I understand your concerns.

Please try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

If the issue still persists, please perform the system reset.

Have a nice day!!